Covid-19 Emergency Information

For the latest information about services that are available in Sandwich & Dover District [updated 20/04/20]- click here

Sandwich is still open - Click here to see a list of busineses that are still open

For the latest information on coronavirus, including the current situation in the UK, visit the NHS website

To learn about the government response, visit GOV.UK

Kent Together - Helpline Launched by Kent County Council (01/04/2020), click here

To find out what the District Council is doing to support the local community and to volunteer, visit

For advice from Trading Standards about scams (issued 02/04/2020) - Click Here



Sandwich Town Council, as Trustee of Sandwich Toll Bridge Fund, has just approved an emergency grant of £2,000 to provide urgent assistance for Sandwich Foodbank (part of Deal Area Foodbank), which is experiencing unprecedent demands during the Covid-19 pandemic.

These funds will go towards purchasing food, to make up for reduced food donations, increased demand and stock shortages, and fuel costs for the volunteer drivers, as the foodbank is now operating by delivery only.

These funds will help ensure that the most vulnerable people in the Sandwich area are able to access food during the crisis, with a particular emphasis on those who are ill and elderly and have no one who can get to the shops for them.

The Right Worshipful the Mayor of Sandwich, Cllr Jeff Franklin, said “These are exceptional times, when we must support those who are doing so much to support the most vulnerable in our community.”

Sheila Ward, Foodbank Coordinator, said, "Thank you to the Sandwich Toll Bridge Fund for their grant, which will enable us to ensure that we can provide food to those in food crisis in the Sandwich area throughout these challenging times as we find unprecedented levels of need at a time when donations of food have dropped."

If anyone is struggling to obtain food and would like to discuss getting food delivered, please call Deal Area Foodbank on 01304 728428 or email

There is still a Deal Area Foodbank collection point at the Co-op, where residents are encouraged to make donations.



Sandwich Town Council held an extra-ordinary meeting on 23rd March 2020 to consider its response to the Covid-19 pandemic, how the Guildhall and its staff will need to operate over the coming weeks, and how best Sandwich Town Council can support the community during these increasingly difficult times.

The Council agreed a number of emergency measures:

  1. Step up and focus on up-to-date website and telephone pandemic information signposting.
  2. Support KCC/DDC in Shielding Exercise currently underway for most vulnerable,   acting as a conduit for linking KCC/DDC with local groups and individuals.
  3. Look into ways of providing emergency support to organisations who will play important roles over the coming weeks.
  4. All further meetings for the foreseeable future to be done remotely, so that Sandwich Town Council can consider additional measures of support as they become needed.
  5. Increased delegated powers to the proper officers to ensure day-to-day operations.
  6. In line with guidance and other councils, agreed to reluctantly close the Guildhall to the public and activity groups, and the town's two public conveniences, keeping this under review on a monthly basis.
  7. Although the Guildhall reception is now temporarily closed, Sandwich Town Council Guildhall staff and Councillors continue to work in support of the community - the telephone lines remain open - the number is 01304 617197 and officers can be reached via email at


Safety/Security advice from the Neighbourhood Watch team:

  1. Keep your main property as secure as possible at all times even if you are just popping out.
  2. Keep sheds, garages and any outbuildings as secure as possible as tools stolen from here can often be used to break into main homes. Thieves may target these types of premises even more than usual as they will hope families are holding a few extra household good and supplies during this health crisis.
  3. Leave absolutely nothing on show in a parked vehicles especially last park up at night. Vans and commercial vehicles with tools left in them are especially vulnerable.
  4. Care with notes for delivery drivers, "I'm out all day please leave round the back "can be read by anyone. Also delivery drivers may well just leave parcels and packages outside homes as residents are "self- isolating"
  5. Care with bogus callers and distraction burglaries. Sadly these have even increased with persons using the coronavirus as an excuse to target people in their homes.
  6. Be alert to scams by Landline telephones, mobiles, e-mails, letters and face to face on your door steps.
  7. As with 5 above beware of any calls by phone, email or in person using the coronavirus as a reason to carry out criminal actions
  8. Do not hand over any monies or bank cards etc to strangers offering to get shopping if you are in isolation due to the virus or self- isolation as a precaution to protect your health.


27th March 2020 : Notice from Kent County Council of attempted school meal scam:

"We have been made aware that some parents in the County have been approached via text and/or e-mail in relation to Free School Meal arrangements in light of Covid-19 (Coronavirus).  We understand parents have been asked to provide their bank details and personal information about children who are eligible, including names and dates of birth, with a promise that money will be sent to them directly.  This information is not accurate. Further information will be available from government later in the week which will confirm it is the school who will be managing the voucher system in consultation with a government’s identified provider. Therefore, please do not respond to any messages you receive unless they come directly from the school.   Can we also take this time to remind you to be aware of anyone who contacts you either directly or via social media offering services for your family in these difficult times.   Unless you can trust them, you should not be sharing personal information related to you or your family as it may not be used in the manner you would have hoped."   

Dover District Council : Handling complaints about Businesses that are still open:

With the Government encouraging everyone to Stay at Home, Save Lives, Dover District Council are starting to see complaints from the public about businesses still being open, and queries from businesses about the provision of takeaway food.

The Public Protection team is monitoring the situation closely and has written to all businesses registered with DDC to advise them of their responsibilities.  A wide range of advice and information for businesses has also been made available to help inform them about the new regulations to help reduce the spread of coronavirus.

If members are concerned about a business still operating, or with general queries about the current regime, they should contact the Public Protection team or call us on 01304 872216.  

The Public Protection team are keeping a record of all complaints and queries. Where appropriate, the Public Protection team will take formal action against a business if required.

Dover District Council are also seeing some complaints about individuals not adhering to isolation or social distancing measures.  This is a police matter.






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